The social and human aspects of Business Process Management (BPM) refer to the consideration of people within the framework of BPM practices. This encompasses how individuals interact with each other within business processes, how they are affected by those processes, and how their behavior and social interactions influence the design, execution, management, and improvement of business processes as well as the supporting information and software systems.
Integrating human expertise with AI-based software is highly impacting Business Process Management (BPM). AI assistants like ChatGPT and Claude are fundamentally altering interactions within business processes. In its 2026 edition, the 19th Workshop on Social and Human Aspects of Business Process Management (BPMS2'2026) explores AI assistants' impact on process design, execution, and human collaboration, considering broader organizational and social implications. It also examines how organizations can leverage AI to enhance processes while upholding human-centric values and social dynamics, addressing both technological capabilities and organizational implications.
Website: https://www.bpms2.org/
Rainer Schmidt, rainer.Schmidt@hm.edu
Selmin Nurcan, selmin.nurcan@univ-paris1.fr